Refund Policy for Pixelcura Shop
Last Updated: June 16, 2025
1. Overview
At Pixelcura, we strive to ensure customer satisfaction with every purchase. Please read our refund policy carefully before making a purchase.
2. Digital Products
Due to the irrevocable nature of digital goods, all sales are considered final and non-refundable once the product has been downloaded or accessed, except as required by law or as otherwise stated in the product listing.
3. Defective or Incorrect Products
A product is considered defective if it is corrupted, incomplete, or does not match the description provided at the time of purchase. If you receive a defective or incorrect product, please contact us within 7 days of purchase at support@pixelcura.com. We may require proof of the defect (such as screenshots or error messages). We will review your claim and may offer a replacement or refund at our discretion.
4. Unauthorized Transactions
If you believe your account was used to make a purchase without your authorization, contact us immediately. We will investigate and may issue a refund if appropriate.
5. How to Request a Refund
To request a refund, email us at support@pixelcura.com with your order details and reason for the request. We aim to respond within 3 business days. Approved refunds will be processed within 7 business days to the original payment method.
6. Exceptions
Refunds may not be granted in the following cases:
- Change of mind after purchase
- Failure to read product descriptions or requirements
- Issues caused by third-party software or incompatibility
7. Statutory Rights
This policy does not affect your statutory rights under applicable law.
8. Abuse of Policy
We reserve the right to refuse refunds to users who abuse our refund policy or make repeated refund requests.
9. Governing Law
This policy shall be governed by and construed in accordance with the laws of Saskatchewan, Canada.
10. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.
For any questions about our refund policy, please contact us at support@pixelcura.com.